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Contact support and report a problem

How to reach the team, and how to report a security issue or a complaint.

Use the contact page and choose who you want to write to. Your message goes to the team that can answer it, and you get a confirmation email so you know it arrived.

  • Support: help with an existing account.
  • Developers: API access, sandbox keys, webhooks and integration help.
  • Sales and partnerships: accounts, payments and integration enquiries.

Security issues and complaints

If you have found a security problem, or you want to make a complaint, write to us through the contact page and say which it is in the first line. Please do not include passwords or full card numbers in any message.

Our security and legal and regulatory pages describe how we protect accounts and where we stand with our regulators.

Last updated 19 September 2026.